Radiance Warranty Policy
At Radiance, customer satisfaction is at the heart of our mission. We believe in the quality of our products, which is why we offer an exceptional warranty to provide you with complete peace of mind as well as free lifetime technical support.
Warranty Duration
Gaming PCs: All our Gaming PCs come with a 2 to 3-year warranty. This warranty ensures that your machine is protected against any manufacturing defects for an extended period, allowing you to play with confidence.
Components: When you choose Radiance for your PC components, you also benefit from a solid warranty. The warranty duration for our components can vary from 1 to 5 years, depending on the specific product. We invite you to check the dedicated page for each component to know the exact number of warranty years it has.
Are you experiencing a problem with your computer after the warranty has expired?
Contact us and we will do our best to resolve your issue and send you parts at the lowest possible price (factory price in most cases) or provide the necessary labor.
What to Do in Case of a Problem
If you encounter a problem with your Radiance PC, here is the procedure to follow:
- Contact us: Visit our contact page or send us an email explaining the issue you are facing. Our technical support team will guide you through the process.
- Diagnosis: We will perform a remote diagnosis to assess the situation and determine the best solution.
- Repair or Replacement: Depending on the severity of the problem, we will take the necessary steps to repair your PC or replace it if needed.
- Product Return: If a repair or replacement is necessary, we will arrange the return of your product. Shipping costs are covered by Radiance.
- Return to You: Once the issue is resolved, we will send your PC back to you as soon as possible.
General Warranty Conditions
- The warranty covers manufacturing defects but does not include damage resulting from improper use, negligence, or non-compliant modifications.
- Return shipping costs are covered by Radiance only during the warranty period.
At Radiance, we are committed to providing you with quality products and a solid warranty to support you throughout your journey. We are here to solve your problems and ensure your satisfaction. Feel free to contact us for any questions or assistance. Your trust is our priority.
